About Us

AETERNUS. has certified professional consultants to work with you to help increase the business by providing IT services.

AETERNUS is a leading global services firm that provides a portfolio of consulting, staffing and outsourcing services and solutions to a broad range of clients and industries worldwide. We are headquartered in Verginia, USA and have offshore global delivery center in Hyderabad, India.

We as a family make a big difference rather as an individual to bring success. This is due in large part to the relationships we build as we work on challenging client projects.

Every employee is a member of our family each of which has a Culture and Community team. These teams, comprised of employees from all levels in the organization, host a variety of activities for their local office, including quarterly meetings, community service activities, parties, family socials, book clubs, participation in sports leagues, and more. Each activity supports bonding and team building, and helps to create a sensitive bond called 'family' we refer to.

HOW WE INSPIRE

With a balanced view of strategy, people, process and technology, we work with companies to understand their unique business needs, and to develop and implement practical business strategies and technology solutions.

Clients benefit from our tradition of transferring knowledge throughout each engagement. They also value our responsiveness, flexibility and authentic desire to help them meet, and often exceed, their goals.

CULTURE COMMUNITY

At AETERNUS SOLUTIONS, we strive to establish long-term relationships with high-quality client companies and our employees. we are better able to serve as valuable business and IT consultants to our clients and to create a vigorous, challenging and fun environment for our employees.

We as a family make a big difference rather as an individual to bring success . This is due in large part to the relationships we build as we work on challenging client projects.

Every employee is a member of our family each of which has a Culture and Community team. These teams, comprised of employees from all levels in the organization, host a variety of activities for their local office, including quarterly meetings, community service activities, parties, family socials, book clubs, participation in sports leagues, and more. Each activity supports bonding and team building, and helps to create a sensitive bond called 'family' we refer to.

OUR VISION

To be an outstanding global services company and create a healthy and prosperous ecosystem comprised of happy customers, employees and partners

We are a full-service IT consulting services company that has grown to become a premier solutions provider with a systems development and integration division, staff augmentation and training division, T&M services along with offshore operations.

AETERNUS understands the rapid-fire changes needed to support Technology and the critical need for the best matched consultants in your project. Our international network offices and staff with hands-on expertise in developing and supporting medium and large scale enterprise applications provide our clients the ability to focus on what they're in business to do while using our expertise to develop, scale and support every facet of technology that their industry needs. Our expertise as an industry leader in this area has resulted in partnerships with highly acclaimed technology companies and these partnerships strategically result in more expertise at the door step of our clients.

OUR MISSION

Customer Service Excellence "To perform consistently and deliver value-added services to our customers with the highest level of quality. In the process meet or exceed customer expectations."

Service excellence is our mission, the critical element for maintaining life-long, valuable relationships with our customers. We strive to not only meet our commitments and client expectations but to exceed them on every level and deliver exceptional value.

OUR VALUES

Quality, Innovation, Excellence and Customer Satisfaction.

Conduct our business with uncompromising ethics
Demonstrate integrity and transparency in our actions
Support diversity in our workforce
Emphasize excellence in our work products
Be responsible corporate citizens

CULTURE

Entrepreneurial: Promote innovative and creative behavior, reward initiative and foster ownership mind set.
Teamwork: Result-oriented matrix organization
Family spirit: Emphasis on roles not designations
Whatever IT takes: Customer satisfaction
Passion: Strive for excellence
Commitment : Never give up!
Fun & happiness: Doing what we enjoy. Enjoying what we do.

CUSTOMER FOCUS

AETERNUS provides motivating skills-based customer service training programs that empower employees to be Customer Relationship Oriented Consultant’s who create loyal customers. Our consultants work closely with you to identify your unique goals and challenges. From interviewing executives, to observing service interactions, to adapting the training, we make your experience positive and memorable. Our consultants find ways to adapt the customer service training to your needs. Use our trainers or your trainers. Flexible delivery lengths and methods. Creating Customer Relationship Oriented Consultant’s is a true third generation customer service training program that changes the role and perception of customer service in organizations.

QUALITY FOCUS

Effective integration of information technology into an organization's business processes has become increasingly crucial to prosperity.
IT includes such items as the systems software, application software, computer hardware, networks and databases associated with managing an organization's information.
The chief information officer leads the department that manages most aspects of an organization's IT. However, when it comes to implementing quality standards in the IT realm, most Business Lead’s face so many pressures to deliver systems and technologies which meet the organization's ever-changing needs that quality falls by the wayside.
The industry as a whole has fallen short of delivering technology that people understand and can use.
Many of the problems occur because of the complexity of technology and the rapid pace of change.
Neither of these conditions are likely to abate; in fact, they're accelerating at an alarming rate.
If flawless execution was an elusive goal in the past, it is even more so today.
Nevertheless, performance can be substantially improved by ensuring that tactical decisions to develop and support IT emphasize quality.
Experience tells us that quality improvements in IT delivery and service support can be achieved by introducing such considerations as user satisfaction, integration and flexibility early on in the decision process and reinforcing them throughout the review process.
Although there are no perfect solutions, there are standards in these areas below which an application and its support cannot be allowed to fall.
Quality management means ensuring that these standards are rigorously enforced and embedded into the thinking of the organization's entire IT community.

Past experience

The challenge for IT is to mine from in & around of these key Points.
Set quality measures and standards on customer or user wants and needs.
Place ultimate responsibility for quality with line organizations, and mobilize quality networks or communities within these organizations.
Make quality a shared responsibility.
Create clear standards and measurements, e.g., "dashboard measurements," which provide quality status information clearly and quickly.
Make use of existing process measures and checkpoints wherever possible rather than introduce new measures.
Incorporate and align quality measures and business objectives.
Do not limit interventions to identifying failures to meet standards; require corrective action plans based on root cause analysis.
Focus on correcting the process that contributed to failure rather than installing short-term fixes to problems.

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